Orders
I forgot my password, what can I do?
• If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.
I cannot complete my registration, what do I need to do?
• Contact Us, detailing the problem you have encountered.
• You can either email us on hello@peaudorigine.com or help@peaudorigine.com
• Call us on 8553990399 or 8867770003. Our Customer Care will be happy to assist you.
How safe is it to use my Debit/Credit card or make an online payment on Peau D’ Origine?
• All transactions at Peau D’ Origine are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with Peau D’ Origine is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
Can I order a product that is “Out of Stock”?
• Unfortunately, products listed as “Out of Stock” are not available for immediate sale. However, we can notify you as soon as the product is back in the stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Peau D’ Origine account and are signed in at the same time.
Do I have to have an account to place an order?
• No, you can place an order using guest checkout without having an account. However, we strongly recommend making an account on our website to make your shopping experience swift and simple. This will also help you enjoy special benefits as well as share ratings and review our products as per your experience.
How do I know that my order is confirmed?
For all pre-paid orders, the confirmation status will be automatically updated in the ‘My Account’ section. If your chosen mode of payment is Cash On Delivery, you will get a call or an email from a Peau d’ Origine representative, on your registered contact details, asking you to confirm the order details. Once you have confirmed the same, the order will be processed immediately.
Can I ship the products to a different from my billing address?
Yes, you can do this by filling in your address as the ‘Billing address’, and the address you wish to ship it to, as the ‘Shipping address’.
How do I place an order?
• Click SHOP NOW from Home Menu.
• Select your required product
• Enter quantity and click ADD TO CART.
• Click on VIEW CART and choose PROCEED TO CHECKOUT.
• Fill your complete address details and choose PLACE ORDER.
• Choose your payment option, confirm and Place your Order.
• For any further questions, you can CONTACT US
Returns
How will I get a refund for my cancelled orders and how long will this process take?
• Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For Prepaid orders that have not yet been shipped, your order will be cancelled within 24 hours of your request and reflect as per your bank guidelines, which is usually within 10 business days.
• For all orders that have been delivered, we do not entertain return requests unless the order qualifies, as per our Returns and Refund Policy. For any such requirements, please Contact Us for more details.
What is your Online Return Policy?
• If you are not satisfied with product ordered, or are disappointed with the product or service, we would like to know your feedback in order to be able to serve you better.
• We strongly believe in the quality of our products and wish for you to be completely satisfied with your purchase. However, in the rare occasion where you may be unsatisfied with a purchase, please see our Returns and Refund Policy for more information on online returns.
Shipping
What if I receive an incomplete, incorrect or damaged order?
• While we try our best to fulfill your orders correctly, in the best manner possible, for any complaints you may have, with regards to your order. In the extremely rare occasion where you receive a product with tampered/open packaging, please inform our Customer Care within 1 business days of receipt, with supporting images if applicable, so we can best address your concern.
By when can I expect delivery of my order?
• All domestic orders are processed within 1 business day. You can expect the order to be delivered within 3-5 business days. For remote locations which are difficult to access, the order may take between 5-7 business days.
How does the delivery process work?
All our deliveries are serviced through well-reputed couriers. As soon as your order is dispatched, you will receive an email with your package’s tracking number as well as the name of the courier company that is processing your order. You can use the tracking number to track the status of your package on the courier company’s website also.
