All order placed before 12 PM will be processed on the same working day.
The standard ground mail service is shipped via different logistic partner depending on your location.
We dispatch all our orders within 24-48 hours in normal working days. Please be advised that shipments are not sent out on Sundays, or any Holidays. Usually shipment will be delivered between 3-7 days. It is dependent on the courier partner and location.
An item is eligible for replacement if it fulfills any of the following conditions:
- Wrong product delivered.
- Expired product delivered.
- Damaged product delivered – physical damage/ tampered product or packaging.
- Incomplete order – missing products.
An item will not be accepted for replacement if:
Original packaging (mono cartons, labels, etc.) missing.
The return/replacement request is generated after 7 days from the date of delivery.
The damaged/missing product is reported after 1 days from the date of delivery
Shipping fee is non-refundable.
All products to be exchanged must be accompanied by the original receipt and will only be exchanged once the returned product has been examined and verified as saleable.
All returned items must be accompanied by a copy of the original receipt, a exchange authorization number and in unopened, salable condition.
Please note that we cannot offer replacement on any product on sale, or a product that has been opened and/or used. Peau D’origine online is not responsible for damage after delivery.
Please allow 5-7 working days from the day you return your package, for your request to be processed. You will be contacted once when your return is reviewed.
Replacement requests are subject to an inspection and checking by the Peau D’origine team. If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with product images and the batch number, within 24 hrs from the delivery time. We shall take 5-7 days to perform a quality check once we receive the product. If the product passes the quality test, we shall initiate exchange process. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy.
Each item can only be exchanged once. No cash refunds are permitted.
Email: firstname.lastname@example.org or email@example.com